Return & Refund Policy
At Kalpavruksha, customer satisfaction is our top priority. Every order is carefully checked and packed to ensure you receive the best quality products.
However, if you face any issue with your order, we are here to help you with a smooth and hassle-free return or refund process.
We recommend checking your order carefully at the time of delivery.
Definition of Return
A ‘Return’ refers to the process of sending back a product purchased from Kalpavruksha under eligible return conditions.
Eligibility Criteria for Return
- Product must be returned within 7 days of delivery
- Item should be unused and in original condition
- Original packaging and tags must be available
- Valid order proof or invoice is required
Acceptable Return Scenarios
- Damaged product received
- Wrong product delivered
- Missing items in the package
- Product significantly different from description
- Defective or broken item received
Non-Returnable Scenarios
- Used or damaged products after delivery
- Products without original packaging
- Customized or personalized items
- Products returned after the return period
- Items damaged due to misuse
Important Note
If your package appears damaged at the time of delivery, please do not accept it and contact our support team immediately.
Once your return request is approved, refund or replacement will be processed accordingly.
How to Initiate a Return or Refund
- Email: [email protected]
- Customer Support: +91 9845041784 , 86605 74540
After verification, refunds are usually processed within 3–7 business days.
Return Shipping Responsibility
Customers may be required to bear return shipping charges unless the return is due to a damaged, defective, or incorrect product delivered by us.
Exchange Policy
If you receive a wrong or defective product, we will help you with a replacement or exchange based on product availability.
Policy Abuse Notice
Fraudulent return requests or misuse of the return policy may lead to rejection of future return or refund requests.
Thank you for shopping with Kalpavruksha — we are committed to providing a trusted and smooth shopping experience ✨
